EMPOWER Training Solutions

KEY LEARNING OUTCOMES

Module 1:

DEVELOPING EMOTIONAL INTELLIGENCE

• Define what is emotional intelligence (EI).
• Assess one’s self using the 5 competencies of EI: self-awareness, self- management/control, motivation, empathy and relationship/social skills.
• Understand emotions and its triggers, and from there learn how to express them effectively.
• Learn to apply a simple yet proven process to continuously become more emotionally intelligent.

Module 2:

MANAGING TIME AND PRIORITIES EFFECTIVELY

• To understand the important characteristics of time and what time management is all about.
• To appreciate the benefits of effective time management.
• To learn a time management tool: The Time Management Matrix.
• To understand and apply balancing of roles by prioritizing the “big rocks”.

Module 3:

MANAGING STRESS AND LIVING A BALANCED LIFE

• To understand what is stress and how it works.
• To identify the stress warning signs.
• To identify the needs that have to be considered to manage stress.

Module 4:

ENHANCING COMMUNICATION SKILLS

• To know and apply the appropriate communication method with co-workers, boss and customers.
• To know and apply how to give positive and negative feedback to others.

Module 5:

APPLYING ASSERTIVENESS SKILLS

• To understand and appreciate the importance of assertiveness skills.
• Apply assertiveness skills to situations that involve sharing ideas, negotiating or collaborating with others, and developing positive relationships, including customers, team members, colleagues and managers.

Module 6:

LEADING SELF THROUGH CHANGES

• Understand what is change all about.
• Change principles, process & journey.
• Deal with emotional responses during change process and increase readiness for change .
• Communicate about the change.

TOPICS

KEY LEARNING OUTCOMES

Module 1:

MANAGING AND LEADING CHANGE

• Understand what is change all about and not about.
• Know how to get people to align with the “why change” and the “how to ensure a successful change”.
• Learn to communicate a change through a clear and proven approach.
• Know what it takes to change from current to desired or future state.
• Plan for an effective change by understanding the phases of change, the elements of a change implementation plan, and the impact to stakeholders especially the emotional aspect.

Module 2:

ENHANCING CRITICAL THINKING SKILLS 1:

Analytical and Problem Solving

• Understand the importance and benefits of problem-solving.
• Learn different types of problems.
• Learn two strategies to solve complex problems.
• Apply a framework / tool to understand a complex problem.

Module 3:

ENHANCING CRITICAL THINKING SKILLS 2:

Decision Making

• Know and apply the appropriate decision-making method that is appropriate to the problem.
• Understand an approach to see the probable impact of the decision on the stakeholders.
• Manage decision-making risk by anticipating the outcomes.

Module 4:

MANAGING AND LEADING PEOPLE

This module will help develop people and performance management skills, as well as help build a performance-based and growth-driven organization.

• Understand the manager’s and leader’s roles in a performance-based and winning organization and culture.
• Develop critical communication skills as people leaders.
• Learn about and apply performance management frameworks & processes, including:
  • SMART goal-setting
  • Giving and receiving feedback

Module 5:

MANAGING STAKEHOLDERS

• Understand the power and principles of influencing, and how they may apply to managing stakeholders.
• Build and enhance relationships with stakeholders in your network, by having a clear influencing strategy and adopting a positive attitude.

Module 6:

COLLABORATION SKILLS

• Know and apply the appropriate communication method with direct reports, co-workers, higher management and customers.
• Apply communication and collaboration skills to a situation that involve sharing ideas, negotiating or collaborating with others, and achieving a positive outcome.

TOPICS

KEY LEARNING OUTCOMES

DEVELOPING COACHING LEADERSHIP STYLE

• Being a Coaching Leader-Manager in Today’s World
  • Why is being a coaching manager / leader very important in today’s world?
  • When to manage and when to coach: The balance of telling and asking
• Quick Look at Few Critical Coaching Skills 
  • Filtering
  • Conversation: Listening and Inquiry
  • Perspective