May 1, 2019

Front-Line Management-Leadership Program

Are you developing your next generation leaders?

The Front-line Management-Leadership Program is a 2-day program designed to provide industry team leaders a compact learning intervention and enhancement that employs a practical approach and scenario-based training.

This program is for Team Leaders, HR Practitioners and Learning & Development Practitioners.

Front-Line Management Program Workshop Participants last March 2017.

Why and How Did the Program Start

In 2017, IBPAP’s Team Leader Benchmarking Study Industry Report studied the following

  • What is the extent of readiness and potentials of the team leaders?
  • What are the differentiating competencies between high– and low– performing team leaders?
  • How far are the current team leaders from the prescribed global benchmarks?
  • What are the company and industry benchmark?
  • What are the strengths and developmental areas of the team leaders?

From the study came a recommendation to create programs focused on

  • Problem Solving
  • Coaching
  • Process Improvement
  • Communication
  • Front-line Management
  • Relationship Management

Our Program Objectives

  • Align current knowledge in the areas of root-cause analysis, problem-solving, and decision-making based on industry best practices.
  • Enhance existing skills in the areas of business communication and conversational strategies.
  • Improve one’s understanding of frontline management fundamentals.

Our Program Agenda

DAY 1: JOB FOCUS

  • Frontline Management
  • Customer Service
  • Tool-Specific Skills
  • Process-Specific Skills
  • Accountability

DAY 2: LEADERSHIP FUNDAMENTALS

  • Communication
  • Problem Solving
  • Decision Making
  • Personal Effectiveness

Testimonial

The program was designed for team leaders, but even I, an individual contributor HR practitioner took away a lot of valuable lessons.  I liked that the workshop was designed to cater to different learning styles, and the facilitator made sure to engage everyone throughout the workshop.

~ Ma. Rosario “Meyen” J. Lim, HR Advisor of INFOR

Client List

DOWNLOAD THE FRONTLINE MANAGEMENT-LEADERSHIP PROGRAM FLYER

Interested to know more about the Front-line Management-Leadership Program?

Email info@powerinu.com.ph to connect with us now!