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Front-Line Management-Leadership Program

frontline mgmt

Are you developing your next generation leaders?

The Front-line Management-Leadership Program (or the Team Leader Development Program) is a 2-day program designed to provide industry team leaders a compact learning intervention and enhancement that employs a practical approach and scenario-based training.

This program is for Team Leaders, HR Practitioners and Learning & Development Practitioners.

Why and How Did the Program Start

In 2017, IBPAP’s Team Leader Benchmarking Study Industry Report studied the following

  • What is the extent of readiness and potentials of the team leaders?
  • What are the differentiating competencies between high– and low– performing team leaders?
  • How far are the current team leaders from the prescribed global benchmarks?
  • What are the company and industry benchmark?
  • What are the strengths and developmental areas of the team leaders?

From the study came a recommendation to create programs focused on

  • Problem Solving
  • Coaching
  • Process Improvement
  • Communication
  • Front-line Management
  • Relationship Management

Our Program Objectives

  • Align current knowledge in the areas of root-cause analysis, problem-solving, and decision-making based on industry best practices.
  • Enhance existing skills in the areas of business communication and conversational strategies.
  • Improve one’s understanding of frontline management fundamentals.

Our Program Agenda


  • Frontline Management
  • Customer Service
  • Tool-Specific Skills
  • Process-Specific Skills
  • Accountability


  • Communication
  • Problem Solving
  • Decision Making
  • Personal Effectiveness
Front Line Management Program Workshop March 2017
Front-Line Management Program Workshop Participants last March 2017


The program was designed for team leaders, but even I, an individual contributor HR practitioner took away a lot of valuable lessons.  I liked that the workshop was designed to cater to different learning styles, and the facilitator made sure to engage everyone throughout the workshop.

~ Ma. Rosario “Meyen” J. Lim, HR Advisor of INFOR

Client List


Explore, discuss, experience our Front-line Management-Leadership Program.

Send us a message to inquire or email us at [email protected].

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